The warranty that comes with hearing aids can vary greatly. It is important that you understand exactly what is included and what is not. To give you a good start, we have furnished you with a list of questions below. You can print them out or write them down to discuss BEFORE you purchase a hearing aid. Please feel free to submit additional questions that you think would benefit others by sending an e-mail to the webmasters listed at the bottom.
Here is the list of questions you should ask about the warranty before you purchase a hearing aid:
1. When does the warranty expire?
Most hearing aids come with a standard 1 year warranty from the manufacturer, although some companies are now offering a full 2 years or more of coverage.
2. Can I get additional coverage after the initial warranty period has ended?
Extended warranties that go beyond the first year may be purchased from the manufacturer, your audiologist, a general insurance company, or other companies that have special warranty plans just for hearing aids.
3. Which parts of the hearing aid are covered?
Warranties typically cover all the internal parts of the hearing aid and any manufacturing defects in the hearing aid case or shell.
4. What if I lose the hearing aid or it becomes damaged?
Warranties may offer protection against just defects in workmanship, or they may also cover loss and damage of the hearing aid. Often, hearing aids can be covered against loss and damage through additions to a home owners insurance policy.
5. Are earmolds included?
Earmolds for use with Behind-The-Ear (BTE) hearing aids often have a more limited warranty covering fit and workmanship. These earmold warranties typically are between 30 days and 90 days only.
6. Will I be charged for adjustments or modifications?
Most people require at least 2 or 3 office visits to get the hearing aid set properly. Often, hearing aids will require minor modifications to the shell or earmold to insure a good, tight fit and adjustments will need to be made to insure the best possible sound quality. Most of these modifications can be made by the person dispensing the hearing aid, but occasionally it will need to be sent to the manufacturer to be remade entirely. It is very important to know if you will be charged for these adjustments during the warranty or even after the warranty period has expired.
7. Will I be charged for shipping costs or general office visits?
Shipping costs and office visits may or may not be included in the warranty, therefore it it is important to find out exactly what is covered by the warranty and what is not.
Most hearing aids come with a trial period. A complete article about trial periods is available.
This article was submitted by:
Glen R. Meier, M.S., CCC-A, FAAA